FAQs

Q: What is the simpack?

A: The simpack is a USA prepaid mobile sim card. The pack contains your sim card, activation instructions and US$20 starter credit.

Q: What is a fonepack?

A: Everything you need to stay mobile in the USA, including a USA mobile phone, USA charger, instruction manual and starter credit.

Q: I have a mobile phone, will my phone work with a simpack?

A: Visit our phone-compatibility section to see if your phone will function with a US sim card, or email the make and model of your phone to info@fonepool.com and we will assist you.

Q: How do I know if there is coverage in my destination?

A: The GSM service covers over 95% of the population, but no mobile network covers everywhere. Please make sure that your destination is covered before ordering. Click here to see the USA coverage map.

Q: Can I send and receive international text messages?

A: Yes, you can send and receive international text messages.

Q: Will the sim work in other countries?

A: The sim will work in the USA and T-Mobile USA prepaid service will roam in Canada and Mexico.

Q: How do I get a pack?

A: Place your order on our website. We will email your order confirmation when your order has been submitted. Your pack will be delivered directly to you.

Q: How do I recharge my credit?

A: You can TopUp your mobile 24/7 online and by text message using Fonepool TopUp. You can also purchase TopUp cards in retail locations around the USA, email info@fonepool.com to find a topup retailer in your area.

Q: What if my phone is networked locked?

A: Visit our phone-compatibility section to see if your phone will function with a US sim card, or email the make and model of your phone to info@fonepool.com and we will assist you.

Q: What do I do to change back when I get home?

A: Simple, you just put your old sim back in your phone.

Q: What are the call and text message charges?

A: Visit our Call Costs page to see a complete list of associated charges.

Q: How do I check my credit balance?

A: Call 611 for free and follow the voice prompts to check your credit balance and credit expiry date.

Q: How do I set up my voicemail?

A: Dial your mobile number and press the "#" key to interrupt the automatic message and follow the voice prompts to set up your voicemail. Local call charges apply to access your voicemail box.

Q: How do I send an international text message?

A: Use the USA international prefix ("011" or "+"), followed by the country code you are dialing, then the mobile number you wish to text, dropping the first zero.